1. Overview
VinAlgo provides digital trading software products, which are delivered through secure online access such as login credentials, license keys, or downloads. Due to the nature of digital delivery, all purchases are generally non-refundable once access has been granted or the product has been delivered.
2. Before You Purchase
Customers are strongly advised to review the following before making a purchase:
- Product features and functionality
- System requirements Broker/platform compatibility
- Setup and usage guidelines
This helps ensure the product meets your expectations.
3. Refund Eligibility (Exceptions)
Refund requests may be considered only under the following conditions:
- Duplicate payment due to a technical or payment error
- Payment was successfully completed, but access was not provided within 72 hours due to an issue on our side
- A verified technical issue that prevents the software from functioning as described, and the issue cannot be reasonably resolved
All refund requests are subject to case-by-case review.
4. Non-Refundable Situations
Refunds will not be provided in the following cases:
- Trading losses or unsatisfactory trading performance
- Changes in market conditions
- Incorrect setup, configuration, or usage by the user
- Failure to follow provided instructions or guidelines
- Incompatibility with user device, broker, or third-party platform
- Insufficient trading capital
- Account restrictions or suspension by a broker
- Change of mind after purchase
- Requests made after access has been granted, except in approved exceptional cases
5. Refund Request Timeline
All refund requests must be submitted within 3 to 7 days of the purchase date.
Requests made beyond this timeframe may not be eligible for review.
6. How to Request a Refund
To request a refund, please email our support team at:
support@vinalgo.com
Include the following details:
- Full Name
- Registered Email
- Address Order ID / Transaction Reference
- Date of Purchase
- Reason for the RequestSupporting screenshots or proof (if applicable)
Incomplete requests may delay the review process.
7. Refund Processing
If a refund is approved:
- It will be processed using the original payment method
- Processing time may vary depending on the payment provider
- VinAlgo is not responsible for delays caused by banks or payment gateways
8. Support Before Refund
If you are experiencing any issues, we recommend contacting our support team before requesting a refund.
Our team will make reasonable efforts to:
- Assist with setup
- Resolve technical problems
- Ensure proper functioning of the software
9. Final Decision
All refund decisions are made at the sole discretion of VinAlgo after reviewing the provided information.
10. Contact Us
For any refund-related queries or assistance, please contact:
support@vinalgo.com